Care plans & hours

Care plans are monthly subscriptions billed through Stripe. Three published tiers plus custom.

What's included in every plan

• Maintenance & security updates — dependency upgrades, patch reviews, framework version bumps. Never count against your hours.
• Uptime monitoring — we get the alert before you do
• Email support with response times scaling by plan

How hours work

• Hours apply to improvement work — new features, copy changes, design tweaks, content edits, performance fixes
• The portal tracks billable minutes against your monthly snapshot
• Hours reset on the 1st of each calendar month. They do not roll over

We log time as we work, so you'll see usage update in near real-time on your dashboard. The renewal date and remaining hours are on the plan card.

Going over

If you run out of hours mid-month and need more, two options:

1. Wait for the reset on the 1st (works for non-urgent things)
2. Upgrade your plan instantly via the billing page — Stripe prorates and the new hours apply right away

For one-off larger work that doesn't fit a plan (e.g., new dashboard build), we scope as a separate project and invoice separately. See Invoices & payments.

Custom plans

If you need a non-standard hour count or pricing — say 10 hours a month, or annual billing — talk to us. Custom plans get configured per client and the dashboard handles them transparently.

Changing or cancelling

Open /home/<your-team>/billing and click Manage subscription. That opens the Stripe Customer Portal where you can:

• Switch plans (proration handled automatically)
• Update payment method
• Download invoice receipts
• Cancel at end of period (no extra fees)