Account, notifications & team
Manage your settings, who gets pinged for what, and adding teammates.
Your account settings live in the sidebar's bottom group: Settings, Members, Billing, Notifications.
Notifications
/home/<your-team>/notifications lists every event we ping you about, with two toggles per row:
- In-app — appears in the bell icon at the top of your sidebar
- Email — sent to your account email
Events available:
| Event | Default | When it fires |
|---|---|---|
| Status changes on your requests | In-app on, email off | Anytime we move a ticket from one status to another |
| Replies from Sites That Grow | In-app on, email off | When we post a client-visible reply |
| New invoices issued | In-app on, email off | When a published invoice is created on your account |
Toggles save instantly when you flip them — no save button.
If something is too noisy, turn off the in-app for it and you won't see the bell badge for those events. Email is conservative by default — turn it on selectively for things you'd want in your inbox.
Team members
The portal supports multiple people on a single client account.
To invite someone:
- Click Members in the sidebar
- Click Invite member → enter their email + role
- They get an email with a magic link to join your team's portal
Roles control what the invitee can do. The default member role can submit requests, reply on threads, and see invoices/files. Owner can do all of that plus add/remove members and update billing.
Profile & password
/home/<your-team>/settings covers your basic info — display name, email, password change, and MFA setup. We strongly recommend enabling MFA on the account that owns billing.
Account email
The address Stripe uses for invoice emails is set on the account itself (not your personal user email). To change it, hit Settings → Account email or tell us and we'll update it for you.