Invoices & payments

Two kinds of invoices show up on your account:

1. Recurring care plan invoices — auto-generated by Stripe each month from your subscription
2. Project invoices — one-off charges for work that sits outside your monthly hours (new builds, custom integrations, dashboards)

Both appear together at /home/<your-team>/invoices and on your dashboard's Invoices stat.

How invoices arrive

When we issue a project invoice, two things happen:

1. Stripe emails you a hosted pay link directly (subject usually starts with Sites That Grow)
2. The invoice appears in your portal with status open and a "Pay" link

The hosted Stripe page lets you pay with any major card. No PDF chasing, no copy-pasting account numbers.

Statuses

• Open — issued, awaiting payment
• Paid — completed (status updates automatically the moment Stripe confirms — usually within seconds)
• Overdue — past the due date and unpaid
• Void — cancelled by us (rare; we'll always reach out first)
• Draft — admin-side only; clients never see drafts

Net terms

Standard project invoices are Net 14 — you have 14 days to pay. We adjust per engagement; the invoice itself shows your actual due date.

Receipts & history

Every Stripe invoice has a receipt page. Visit any past invoice's "View" link or the Manage subscription button on the billing page to access full Stripe-hosted history.

Questions

If something looks off — wrong amount, wrong client, didn't expect the charge — email us before paying. We'll void or amend within a business day.